Contact Tech Deck & Flooring — English-Speaking Project Inquiries

Tech Deck & Flooring works with English-speaking clients across Costa Rica — property owners, vacation rental operators, architects, designers, builders, developers, and hospitality operators. Our project team responds within one business day to initial inquiries and supports projects from initial specification through completion and ongoing service.

This page explains how to reach us, what to include in your initial inquiry for the most useful response, and what to expect after first contact.

How to Reach Us

Main Contact Form

The fastest way to start a project conversation is through our main contact page. The form supports English language inquiries — our team will respond in English. Include the information detailed below for the most useful initial response.

Email

For direct email contact, reach our sales and project team at ventas@techdeckcr.com. We respond within one business day during normal business hours (Monday-Friday). Saturday inquiries are typically responded to on the following Monday unless arranged otherwise.

WhatsApp

For international clients who prefer messaging over email, WhatsApp works well for initial contact and ongoing project communication. WhatsApp also supports document sharing (photos, plans, specifications) which makes project communication more efficient than email for visual materials.

Phone

For clients who prefer voice conversation, phone contact during business hours is available. Costa Rica is in Central Standard Time (UTC-6, no daylight saving). For international callers, our team accommodates time zones — early or late calls can be arranged.

In-Person at Our Showrooms

For clients in the Central Valley, visiting one of our two showrooms in person is the most thorough way to start a project conversation. Visits are by appointment to ensure dedicated time with a project specialist.

See our showroom visit page for what to expect during your visit.

What to Include in Your Initial Inquiry

The more specific information you provide in your initial contact, the more useful our first response can be. We don’t require all of this information to respond — even a brief inquiry gets a response — but providing context accelerates the project conversation.

Project Location

Where in Costa Rica is the property? Specific community helps us assess local conditions and logistics:

  • Coastal (specify which beach or community)
  • Central Valley (San José metropolitan area, Heredia, Cartago, Alajuela)
  • Other (rural property, interior community, etc.)

Project Type

  • Residential — primary home, second home, vacation rental
  • Hospitality — hotel, boutique resort, vacation rental development
  • Commercial — office, retail, showroom, restaurant
  • Multi-unit — condominium, multi-family residential

Project Stage

  • Concept or planning — early stage, evaluating options
  • Design development — working with architect, specifying materials
  • Construction documents — specifications being finalized
  • Construction — project is active, specific timeline
  • Renovation — existing property being upgraded

Approximate Scope

  • Deck area (approximate square meters)
  • Interior flooring area (approximate square meters)
  • Other applications (railings, pergolas, cladding)

Timeline

  • Immediate (need to start now)
  • Within next 1-3 months
  • Within next 6 months
  • Future planning (more than 6 months out)

Specific Products of Interest

If you’ve already identified products from our portfolio that you want to evaluate:

Additional Context

Any other information that helps us understand the project:

  • Architectural style or design references
  • Adjacent materials being used (cabinetry, wall finishes, lighting)
  • Specific concerns (humidity, salt exposure, pet considerations, indoor air quality)
  • Budget framework (if you’re comfortable sharing — useful for product recommendations)
  • Whether you’re working with an architect, contractor, or coordinating directly

What Happens After Your Initial Contact

Same-Day or Next-Business-Day Response

Inquiries received during business hours typically receive a same-day response. Inquiries received after hours, on weekends, or on holidays receive a response on the next business day.

The initial response typically includes:

  • Acknowledgment of your inquiry
  • Initial product recommendations based on the project context you’ve shared
  • Suggestions for next steps (showroom visit, sample shipment, site visit, video consultation)
  • Specific questions we need answered to advance the conversation

Discovery and Specification Phase

Initial conversations typically advance through:

  1. Discussion of project specifics and requirements
  2. Sample materials or showroom visit to evaluate options
  3. Site visit (for coastal projects, large projects, or projects with complex conditions)
  4. Detailed proposal with specifications, quantities, installation, and timeline
  5. Refinement based on your review and feedback
  6. Project commitment and scheduling

Project Execution and Delivery

Once a project is approved:

  1. Material procurement (typically 1-2 weeks for stocked materials, 6-10 weeks for special-order products from manufacturer)
  2. Installation scheduling coordinated with your timeline
  3. Installation by our teams or installation supervision for contractor-managed projects
  4. Project closeout with warranty documentation
  5. Post-installation service relationship for ongoing maintenance and warranty support

For International Clients Specifically

Time Zones

Costa Rica is in Central Standard Time (UTC-6) year-round (no daylight saving). For clients in:

  • U.S. Eastern time: 1 hour behind during standard time, 2 hours during daylight saving
  • U.S. Pacific time: 2 hours ahead during standard time, 1 hour during daylight saving
  • Central Europe: 7-8 hours ahead depending on season

We accommodate calls in your time zone — early morning or late afternoon Costa Rica time works for European clients; standard business hours work for U.S. clients.

Currency and Pricing

Project pricing is provided in Costa Rican Colones (CRC) and/or U.S. Dollars (USD) depending on the project and client preference. Material costs are typically referenced in USD for international clients to facilitate budget planning.

Payment Methods

Standard payment methods accepted including bank transfer (wire), check, and credit card for smaller transactions. For international clients, U.S. dollar wire transfers are common. Specific payment terms are detailed in project proposals.

Customs and Imports (For Special Orders)

For special-order products from international manufacturers (TimberTech from AZEK in the United States, Parador from Germany, Loom+ from South Korea), we manage all customs and import procedures. Lead times include manufacturing, international shipping, and customs clearance in Costa Rica.

Privacy of Your Inquiry

Information you share with us about your project — property location, intended use, timeline, budget — is confidential. We don’t share project information with third parties, don’t sell contact information, and don’t include your project in marketing materials without explicit permission.

Quick Reference: First Contact Information

Whether you’re at the early stages of evaluating a property purchase in Costa Rica and want to understand material options, you’re in active design phase and need specifications for construction documents, or you’re a property manager dealing with a failing deck that needs replacement, the first conversation establishes context that informs everything that follows.

The most efficient first contact is through our contact page, including:

  • Project location
  • Project type and stage
  • Approximate scope
  • Timeline
  • Any specific questions or product interests

Our project team responds within one business day and works in English with international clients regularly.

We look forward to discussing your project.

Elevamos espacios con suelos de alto nivel, fusionando diseño, resistencia y durabilidad para toda la vida.

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